Access Recovery and Verification
Recover a password or missing company code and confirm email
Access Recovery and Verification
Forgotten password
- Open Sign in and choose Forgot password.
- Enter the registered email in the recovery form.
- Check inbox and spam, then follow the reset link and set a valid new password.
- Return to login with email, password and Tenant Code.
The reset token/link is secret. Do not paste it into public chat. A generic recovery confirmation does not prove a particular email exists or that the message reached the inbox.
Missing Tenant Code or registration email
Search for the SmartWMS welcome/account email and check spam. If it is absent, contact support from the registered email and request a resend. Do not register a second company to regain access. A verification-link resend and a welcome/account-details resend are different operations.
Email verification and 2FA
Use the email-verification link for the correct account. If expired, request another verification link through the offered flow/support. If 2FA is enabled, use the authenticator or the supported recovery-code flow; resetting the password does not automatically disable 2FA.
Other failures
Check the company code, active user/company state and exact error. Report the time, page and message privately without the password/token. See Troubleshooting.