Errors and Recovery
Resolve common setup, validation and interrupted-operation problems
Errors and Recovery
Site not found / No site selected
Create/activate the site under Settings → Sites and explicitly select it in the warehouse form. Admin does not bypass the required parent. See First Warehouse Setup.
Cannot start task in Pending status
Assign the task to an eligible operator first, then start it. Check assignment, current status and permissions. A fulfillment batch's assignee is not proof every generated task is already Assigned.
Cannot transition from one status to another
Follow the allowed lifecycle of that document. Verify the related physical work before advancing; do not bypass a missing pick/pack by changing the final status. Task, order, batch and shipment statuses are separate.
Insufficient stock / wrong batch or location
Compare on-hand, reserved and available quantities at the exact source location and tracking identity. A catalog product or warehouse total is not a specific available stock row.
CSV rows skipped or values missing
Existing SKUs are skipped. Only supported headers are imported; Unit/Category/dimensions are not populated by arbitrary extra columns. Use the CSV guide.
401, 403 or 429
401 usually requires session restoration/sign-in. For 403, check tenant, role permissions and enabled app features. For 429, reduce request rate and retry with backoff. Repeated refreshes do not grant permission.
Timeout or uncertain completion
Reopen the document and compare status, quantities and history before retrying. Do not create a duplicate receipt, transfer, shipment or external booking merely because the browser timed out.
When contacting support, send the page, record number, time and exact error privately. Exclude passwords, tokens, 2FA codes, account codes and unrelated personal data.