Shipping
Pack and ship orders to customers
2 min read
Shipping Operations
The final steps of order fulfillment: packing orders and shipping to customers.
Packing Process
- Go to Outbound → Packing
- Select picked order
- Start packing:
- Scan item to verify
- Place in package
- System confirms pack
- Enter dimensions
- Enter weight
- Print packing slip
- Seal and label
Package Types
Configure package types:
| Type | Dimensions | Max Weight |
|---|
| Small Box | 30x20x15 | 5 kg |
|---|---|---|
| Medium Box | 45x35x25 | 15 kg |
| Large Box | 60x50x40 | 30 kg |
| Envelope | Flat | 1 kg |
| Custom | Variable | Variable |
Multi-Package Shipments
For orders requiring multiple packages:
- Start with first package
- Pack items, close package
- Click Add Package
- Continue packing
- Each package gets tracking number
Carrier Integration
SmartWMS integrates with carriers:
| Carrier | Services |
|---|
| DHL | Express, Freight |
|---|---|
| UPS | Ground, Express |
| FedEx | Ground, Priority |
| USPS | First Class, Priority |
- Enter package details
- View rates from all carriers
- Select best option
Generating Labels
- Select carrier and service
- Click Generate Label
- System gets tracking number
- Print shipping label
- Apply to package
- 4x6 thermal (standard)
- 8.5x11 paper (laser)
- PDF for email
Shipping Manifest
End-of-day manifest:
- Go to Outbound → Shipping
- Click Create Manifest
- Select shipments
- Generate manifest
- Hand to carrier pickup
Tracking & Notifications
For customers:- Automatic tracking email
- Real-time status updates
- Delivery confirmation
- Shipment status dashboard
- Exception alerts
- Carrier performance
Shipping Reports
Track shipping performance:
| Report | Metrics |
|---|
| On-time % | Meet delivery promises |
|---|---|
| Cost/order | Shipping expense |
| Carrier mix | Volume by carrier |
| Returns rate | Shipments returned |
Returns Processing
When returns arrive:
- Go to Inbound → Returns
- Create RMA
- Receive returned items
- Inspect quality
- Return to stock or dispose