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Response Time Guarantee
We commit to the following response times for all paid plans
| Channel | Response Time | Availability |
|---|---|---|
| Live Chat | < 5 minutes | Mon–Fri 8:00–20:00 CET |
| < 24 hours | 24 / 7 | |
| Phone | Immediate | Mon–Fri 9:00–18:00 CET |
| Documentation | Self-service | Always available |